Compliance Manager

Thought Machine's mission is bold - to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking and built core and payments technology which runs natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 500 individuals across offices in London, New York, Singapore, Sydney and Melbourne. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase, Standard Chartered, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named AltFi's B2B Fintech of the Year, placed in the FinTech50, and in the IDC list of top 100 Fintechs.

Thought Machine is looking for a compliance manager with expertise in data protection and compliance advice, ensuring we comply with business changes both in the UK and internationally. As global regulatory standards differ, Thought Machine's approach to risk and compliance must meet the highest regulatory standards across all the markets in which it operates.

DUTIES

• Map the data protection requirements for all the jurisdictions in which Thought Machine operates / plans to operate.
• Work with the key data owners to ensure necessary controls are in place to protect data and meet legislative and regulatory requirements.
• Be the main named point of contact for any relevant data protection authority / regulator; this includes breach notification.
• Be the main point of contract for data subjects and clients and handle queries and complaints relating to data protection; this includes breach notification.
• Encourage a widespread culture of data security through training and any other means deemed appropriate.
• Foresee and act on any possible risks in the management of personal data.
• Monitor data management procedures and compliance within the company.
• Ensure Thought Machine addresses all queries from data subjects within legal timeframes (e.g. delete their information from our databases) and data controllers within contractual timeframes.
• Liaise with other organisations that process data on behalf of Thought Machine.
• Ensure that our products, Vault Core and Vault Payments, comply with all regulatory requirements as outlined in rules, guidance, and informal guidance by the regulators (e.g. Financial Conduct Authority, Monetary Authority of Singapore, and others)
• Ensure Thought Machine is compliant with planned changes to the business (e.g. regulatory requirements and expectations of clients in other jurisdictions to help with international expansion plans). Over the next few years, Thought Machine will be in a period of rapid change due to its growth objectives.
• Introduce Thought Machine and its products to global regulators
• Work with engineering and client services teams to ensure the product meets existing and forthcoming regulatory requirements
• Act as the subject matter expert for data protection across the business for our products and company
• Ensure relevant activities comply with certification requirements (e.g. ISO, SOC 2, client audits)
• Monitor ongoing changes to regulation that may affect the product or Thought Machine, and work with other teams to implement regulatory changes
• Support other compliance managers with their duties

Requirements

Essential

• 8+ years experience working in fintech or financial services (specifically retail banking or regulatory compliance consultancy for retail banks)
• Practical data protection expertise
• Ability to work within a cross-functional environment, particularly with engineering and delivery functions
• Experience working with a compliance function in a company that provides a SaaS platform/ solution
• High energy and the desire to work in a fast-moving environment

Desirable

• Previous experience working in a consultancy would be valuable
• International experience (including at global firms or on global projects) would be desirable
• Experience working in a technology company with cloud / SaaS-based products

Benefits

• Highly competitive salary
• Pension plan (match up to 7%)
• Life insurance - three times annual salary
• Competitive maternity (6 months fully paid) and paternity leave (4 week fully paid)
• Shared parental leave (matched to our maternity leave for the same point in time)
• 25 days holiday and bank holidays
• Private health insurance with Bupa for you and your family
• Health cash plan (including dental and optical)
• Flexible working hours
• Cycle-to-work scheme
• Electric car scheme
• Season ticket loan
• Access to outstanding learning materials and courses
• Sports and hobby clubs, subsidised by Thought Machine
• All the latest tech you need
• Start the day properly with fresh fruit and cereals
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
• Two charity days a year
• Weekly food pop up

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.