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Customer Success Manager, Quant & Feeds

London Stock Exchange Group London, United Kingdom
Posted 22 days ago Permanent Competitive
Data and Analytics Division

We are one of the world's leading providers of financial information - delivering high-value data, analytics, indices, market surveillance, and solutions to manage risk, workflow and data.

Through products and services including Workspace, Eikon, Yield Book, StarMine, Quantative analytics and DataScope, we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000 companies, supports the transition to a more sustainable global economy.

Role Summary

As part of the Data and Analytics Customer Success team, the Quant & Feeds Customer Success Manager will be responsible for a portfolio of strategic accounts across UKI. The individual will be responsible for driving retention and identifying growth opportunities. Highly driven, you meet and exceed targets, winning trust with your natural people skills and have an in-depth proposition knowledge. The role involves creating & leveraging strong customer relationships, driving platform adoption, understanding customer workflow and enhance end user experience with Quant & Feeds Solutions (which include direct feeds, APIs, etc).

What you'll be doing:

• Proactively identify at risk" customers/end users and established retention strategies to mitigate risk. Tactically focus on user workflow and data requirement;

• Increase product usage by delivering relevant new content set and technology enable your customer leverage the latest market news, content and technology to maximise their business revenue;

• Collaborate closely with the Account Management teams to deliver joined up service to develop and execute Customer Success strategies for LSEG' accounts;

• Build and maintain strong customer relationships at all levels of customer organisations;

• Understand your customer operations and their different business units and established the key decision makers

• Anticipate and analyse market trends and develops strategies and tailored solution to fulfil customers' need

• Participate or lead on large scale migration, upgrades and other displacement projects

• Create quarterly customer success campaign to increase product adoption and help drive retention and growth opportunity

• Utilise business Intelligence and execute business campaign to promote targeted value-added solutions that help improve your customer's sales and retention;

• Advocate for product and service opportunities, information or feedback gathered through client interaction to appropriate internal resources, including relevant business issues;

• Understand the competition in the marketplace and can easily differentiate to the customer our USPs;

• Act as a knowledge champion and subject matter expert for Quants & Feeds for your customer segment;

• Accurately maintain client data in the CRM system

• Be able to demonstrate the services and position the strengths of our propositions.

You'll bring:

• A love of relationship management and making things happen

• Excellent knowledge of the financial markets and market trends

• Experience in customer success/relationship manager roles is desirable

• Proven ability to identify and develop relevant key customer relationships

• Excellent communication skills and strong team player

• Experience in client retention, upgrades or displacement projects

• Knowledge of API/FTP solutions and SQL knowledge is a plus

• Determination, tenacity, self-motivation and willingness to put in the extra effort to succeed

Why Join Us?

• A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging

• Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops

• Professional Development: Quarterly Connects to ensure you meet your goals & objectives

• Knowledge is Power: Access to real-time economic data

• Great Perks: private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance, Great Referral Bonus Scheme

• Focus on Wellbeing ; We have a hybrid working model, we promote physical health and provide access to Mental Health Support

• Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Job ID  R0085087
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