Global Desktop Support Manager

London | Leading Global Investment Firm | Highly Competitive Package

A leading global investment firm is hiring a hands-on Global Desktop Support Manager to lead and transform its end-user support function. This is a rare opportunity to build what could be the best support team in the industry, and the business will pay top of market for the right leader.

The role:

You’ll own desktop support across the firm globally. Your users will range from portfolio managers and traders to senior leadership, all of them in a fast-paced, high-expectation environment. Expect a real mandate for change: you’ll raise standards, modernise how support is delivered, and turn a capable team into an exceptional one.

Responsibilities:

1. Lead, mentor, and develop a globally distributed desktop support team across multiple regions, setting clear standards and a culture of ownership.
2. Stay hands-on: pick up tickets, step in on complex or high-priority issues, and set the bar through your own work.
3. Deliver white-glove support to front office and senior stakeholders, where speed and precision are non-negotiable.
4. Turn around team performance by identifying gaps in skills, process and tooling, and driving measurable improvement.
5. Use AI and automation to modernise the support function: self-service, intelligent ticket routing, proactive monitoring and automated remediation.
6. Run follow-the-sun coverage, escalation paths and incident response across regions.
7. Partner with infrastructure, security and engineering teams so that changes land smoothly for users.
8. Oversee desk and floor moves, new joiner setups, and BCP/DR readiness for the end user environment.

What we’re looking for:

1. Proven experience managing desktop or end user support teams of 5+ engineers. Experience leading a globally distributed team is a strong plus.
2. A leader who leads from the front and is comfortable getting stuck into tickets.
3. A track record of transforming an underperforming team into a high-performing one.
4. Fresh ideas on how AI and automation can reshape the support function.
5. The ambition to build and lead the best support team in the world.
6. Experience supporting trading floors or front office users, is essential.

Interested?

All conversations are strictly confidential. Apply here or reach out to me directly for a discreet chat.