Training & Competence Manager - South (London, Exeter)

What the Hiring Manager Says

I’m pleased to say that increasing the support and training for our teams to make sure we can all be the best versions of ourselves is an important priority at Quilter Private Client Advisers (QPCA). A purpose of my team is to deliver that in a range of formats. This role is working within a team to help Financial Planners maintain and build on their competency within the QPCA proposition and regulatory environment under a risk based targeted support model

We truly believe in a supportive approach and offering training to help everyone at QPCA develop in their current roles and those they aspire to. Working together as a team towards this shared goal of development and maintaining competency for all helps us to grow too.

If you are looking for an exciting, technical role with a wealth of diversity, opportunity, and satisfaction, come a join our evolving team.

Georgina Warwick, Head of Competence and Oversight

About the Role

Level: 4

Department: Training & Competence

Location: Home Worker

Contract type: Permanent

This role has a responsibility for the QPCA offices in the southern areas of the country. You will be required to:

Carry out client meeting assessments as required under the risk-based Training and Competence scheme

Undertake appropriate case reviews to assess risks and training needs to help Planners to maintain competency

Work alongside Regional Directors to help develop the skills and understanding of Financial Planners where gaps are identified

Provide one on one or group training with Financial Planners where support is required in relation to competency, organisational skills and file quality

Contribute material to compliance bulletins where a wider internal audience would benefit

Collation, assignment and tracking of individual development plans

Update training and competence records for Financial Planners to support collation of risk-based data

Support delivery of the wider Training and Competence scheme

Building and maintaining business relationships with all relevant stakeholders and contributing to corporate projects and initiatives

Manage process queries from Planners and on occasion approve fee concessions within set tolerances

Reporting of Planner linked risk events and resolution of training needs

Keep Regional Directors updated on progress of any issues with their Planners

Provide regular updates to the QPCA regional teams by presenting at team meetings

Assist with the development of processes based on company policies and principles

About You

Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

You will need to possess a variety of different skills to succeed in this role;

Ability to work and perform with a level head in a pressured role

Client experience focused perspective within the requirements of a regulatory environment
Strong communication and interpersonal skills

Highly organised with good attention to detail

Ability to accurately and objectively assess and record factual information and to analyse and evaluate people

Professional, reliable and trustworthy

Understanding of financial planning and underlying financial advice products and processes as well as client confidentiality

The qualifications you will need for this role are Financial Planning and/or Investment Management qualifications to at least level 4 equivalent.

Preferably, you will have significant practical T&C experience within the financial services sector and an understanding of risk and compliance in financial services and/or wealth management.

We are committed to creating an inclusive culture which embraces diversity.

We promote equal opportunities and ensure that no applicant is subject to less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependents, physical or mental disability. We select candidates for interview based on their skills, qualifications, experience and potential.

We welcome flexible working applications.

Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures.

In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.

Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.

We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.

Core Benefits

Holiday:  26 days 

Quilter Incentive Scheme:  All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

Pension Scheme:  10% non-contributory company pension scheme that can be boosted through personal contributions

Private Medical Insurance:  Single cover as standard, cover can be increased at your own cost

Life Assurance:  4x your salary, cover can be increased at your own cost

Income Protection:  75% of salary payable after 26 weeks of absence

In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.