Senior Telecommunications Analyst, Genesys

Senior Telecommunications Analyst, Genesys - Denver, Colorado
Would you like to apply your technical skills in an environment in which your ability to integrate with the business and provide solutions is equally valued? Do you see yourself thriving in a truly interconnected global organization? Join Western Union as Senior Telecommunications Analyst, Genesys.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better
The Senior Telecommunications (Telecom) Analyst is responsible for coordinating and performing global telecommunications moves, adds and changes; acting as main point of contact between global provider internal partners and global clients alike. The senior analyst will also maintain global hardware and telecom inventory, evaluate existing telecom processes and assess global telecommunication needs. The Senior Telecommunications Analyst will interact with outside vendors and partners to validate order installs and purchased services for data and voice telecommunication services, maintain SLA, keep track that order process implementation is on time, meeting or exceeding project timelines. It also recommends process enhancements to meet department objectives and performs related telecom duties as assigned.

You'll have 5+ years of experience administrating call center environments, with in-depth Genesys mastery. You will have extensive experience in Genesys SIP trunks, Genesys reporting; Infomart, Interactive Insights and Pulse. You will have Genesys Engage Cloud experience. The ideal candidate will have previous experience working in a very fast paced and dynamic environment.

Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary range is $63,300-$104,650. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! To view details of our benefits, visit https://mywubenefits.com/ .