Job Description

As a senior leader, you will guide and develop a team of Client Management Coordinators, managing complex cases and partnering with stakeholders to prioritize onboarding. Your role is pivotal in maintaining strong governance, regulatory compliance, and an exceptional client experience.

Responsibilities

• Lead, mentor, and grow a team of Client Management Coordinators, setting performance goals and providing ongoing support.
• Actively manage intricate and sensitive onboarding cases, balancing a player-coach approach.
• Oversee end-to-end client onboarding, ensuring alignment with CDD/KYC standards and regulatory requirements.
• Review and assess onboarding files, risk assessments, and exceptions for quality and completeness.
• Serve as the primary escalation point for onboarding, documentation, and control-related issues.
• Partner with business stakeholders to prioritize onboarding requests based on strategic value and urgency.
• Provide clear guidance and updates on onboarding processes, timelines, and potential risks.
• Drive initiatives to enhance onboarding efficiency, transparency, and client satisfaction.
• Identify opportunities to standardize processes and strengthen onboarding controls.
• Develop and monitor management reports on onboarding performance, quality, and risk trends.

Qualifications

• Extensive experience in client onboarding, lifecycle management, or operations within a regulated financial services environment.
• Proven track record in people management, including coaching and performance evaluation.
• In-depth knowledge of onboarding controls, CDD/KYC requirements, and regulatory expectations.
• Ability to effectively balance risk management with business facilitation and client service.
• Excellent communication skills, with a proven ability to engage and influence senior-level stakeholders.
• Strong organizational skills to manage multiple priorities and navigate complex matters.
• Player-coach mindset, demonstrating a hands-on leadership style and a commitment to accountability.
• Sound judgment and problem-solving abilities to handle intricate onboarding scenarios.
• Collaborative and pragmatic approach, focused on finding practical solutions.
• Commitment to continuous improvement and delivering high-quality client outcomes.