EL/PL Large Loss Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Reporting To: Jennifer Taylor

Description

Keoghs Public Sector Team is seeking to recruit a Large Loss File Handler to deal with delegated and non-delegated high value multi-track EL/PL claims.
This role offers an excellent opportunity to work with a Lead Lawyer in our Casualty Public Sector Team dealing with a variety of our more complex and high value cases.
In this role you will competently manage a caseload of EL/PL cases on behalf of a number of insurance clients or public sector bodies.
The role also includes the need to engage with senior claims handlers in long-standing insurance clients.
In this role you may also be required to assist the Lead Lawyer in activities which enhance and develop Keoghs' profile.
The successful candidate will predominantly handle a litigated case of claims up to a value of GBP 250,000 and provide support to a Technical Lead Lawyer and Partner in the team with more complex, high value cases.
The successful candidate would also be a Technical Lead for one or more Public Sector team clients and be involved in internal technical client meetings.

Key Responsibilities

File Handling:

• Building relationships with Keoghs clients - including local councils, constabularies, insurers, policy holders and brokers
• Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between GBP 25k - GBP 250k
• Assessing and advising on liability and quantum
• Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate
• Make full use of the firm's Case Management System in progressing files from receipt to closure
• Draft pleadings to include Defences and witness evidence
• Attend court in person or by telephone, attend trials, settlement conferences, inquests etc as required
• Achieve targets in terms of chargeable hours, working capital and the collection of client MI
• Working with the wider team to ensure a seamless delivery of services to Keoghs clients
• To ensure compliance with the SRA standards & regulations
• Adhere to the Keoghs Values

Assisting Lead Lawyer
Working with the Lead Lawyer to manage a caseload of complex injury claims including high value claims included but not limited to:
- Forensic analysis of voluminous quantum evidence
- preparing chronologies
- identifying anomalies and other relevant information across various sources and categories of evidence.
- Attendance at hearings, conferences and inquests

Technical Lead:

• Aligned to at least one Casualty client being a point of contact for day to day technical queries for both Keoghs, Client Account Managers, Team Leaders, Councils, Constabularies, Insurers and brokers.
• Technical contact on at least one Casualty client account for all technical and reputational issues
• Lead liaison on client audits for designated Casualty client with support from Client Account Manager
• Prepare for and attend Operational and Performance review meetings with the client to include focus on KPI claims and claims risk related performance, and ultimate ownership of any Claims pack used.
• Participate in the development and growth of the overall relationship through interaction to include:

1. face-to-face review meetings - operational and strategic
2. Training/case surgeries/workshops
3. Socialising
4. Be an internal referral point for designated Casualty client queries and provide supervisory reviews
5. Be responsible for client litigation handling manuals and regularly update the Team on any changes and developments

The above is not a definitive list of possible work which may be delegated.

Skills, Knowledge and Expertise

• EL/PL multi track file handling experience is essential
• Experience handling high value claims up to a value of at least GBP 100k.
• Financial authority of GBP 100K
• Positive, confident and enthusiastic
• Excellent listening, verbal and written communication skills
• Ability to negotiate via telephone
• Ability to prepare succinct and concise reports
• Excellent inter-personal and client care skills
• Excellent marketing skills
• Excellent IT skills
• High level of analytical skills
• Ability to prioritise work, keep to deadlines and work under pressure
• Ability to win the trust and confidence of others, inspire and motivate
• Ability to make decisions
• Ability to anticipate problems and identify solutions
• Ability to maintain concentration and pay attention to detail
• Driven to achieve
• Good advocacy skills
• Prior knowledge, skills and experience
• Good IT skills

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation