Are yo ready tochart yor own career path? With or refreshed strategy, we're bilding on or rich heritage and transforming or bsiness to be more scalable and efficient, nlocking the capabilities needed for ftre sccess. This incldes significantly investing in technology, streamlining the way we work and creating an environment where colleages feel engaged, empowered and accontable; where they can show p, speak p and perform - becase we believe in the difference or work makes.




At a glance:




Location: Cirencester Office




Workplace Type: Hybrid




Employment Type: 8 month Fixed-Term Contract




Seniority: Mid-Senior Level




Abot the role:



The Client Operations Division is responsible for overseeing the otsorced delivery of the administration of clients' acconts throgh or third-party provider (SS&C), ensring high-qality, compliant service across a range of retail prodcts sch as nit trsts, ISAs, pensions and bonds.



The division acts as the key operational interface between SJP and the Admin Centre, managing day-to-day engagement, monitoring performance against SLAs and KPIs, and leading reglar service reviews and governance forms covering service qality, incidents, and pcoming change impacts. The team plays a central role in incident management, from identification throgh to resoltion and commnication, while also providing sbject matter expertise to spport bsiness change initiatives. Operating within a reglated environment, the division holds strong accontability focsing on risk, control, and continos service improvement.



he main prpose of the Client Operations Oversight Manager is to oversee the performance and effectiveness of otsorced administration services within a designated prodct area. Yo'll monitor service delivery, analyse performance against SLAs and KPIs, manage incidents and remediation activities, and bild strong working relationships with internal stakeholders and or administration provider. This is a highly visible role reqiring strong inflencing, analytical and relationship management skills to spport positive client otcomes and ongoing service improvement.


What yo'll be doing:

Bilding an nderstanding the relevant prodcts and its associated admin processes, procedres, and correspondence at a detailed level.

Ensring prodct processes remain compliant with all regs, and other relevant FCA reqirements, escalating to Senior Management where there are areas of concern.

Driving a robst control environment across admin processes.

Completing proactive oversight of all key fnctions for the prodct in terms of Qality and SLA delivery and control environment.

Establishing, developing and maintaining trsted working relationships with contacts in the Admin Centres to aid overall service.

Identifying improvement opportnities arond the above and work with the nominated Service Improvement lead to drive forward the changes.

Identifying correspondence changes that cold be progressed, where fnding allows, and work with the Correspondence team to align these changes to the relevant roadmaps.

Tracking and owning Incidents ensring they are progressed and resolved in a timely manner, keeping SLT pdated of any significant isses.

Providing inpt to, and where reqired attend, the relevant governance meetings agreed for the relevant prodct.

Making appropriate risk-based decisions on discretion reqests, highlighting trends and taking appropriate action to improve client otcomes.

Abot yo:



We're looking for a proactive and commercially aware relationship bilder who enjoys working across mltiple stakeholders to solve problems and drive improvements. Yo'll be natrally crios, confident challenging constrctively and comfortable operating in a reglated environment. Whilst prodct knowledge can be learned, we're seeking someone who can bild credibility qickly, ask the right qestions and inflence positive otcomes throgh strong stakeholder engagement.


Essential Criteria

Proven ability to bild and manage stakeholder relationships, sing effective commnication and inflence to drive positive otcomes.

Experience working within a reglated financial services environment, with an nderstanding of risk, governance and cstomer otcomes.

Strong analytical skills, with the ability to interpret data, identify trends and make informed decisions.

Confidence to challenge constrctively, ask probing qestions and hold others accontable for performance and delivery.

Experience managing operational isses, incidents or service-related risks throgh to resoltion.

Ability to work independently, demonstrate initiative and proactively identify opportnities for improvement.

Desirable Criteria

Knowledge of pensions, investments, ISAs, bonds or wider wealth management prodcts.

Experience working with otsorced providers or third-party sppliers, inclding performance oversight against agreed service levels.

nderstanding of operational controls, governance processes and risk management frameworks.

Familiarity with SJP prodcts, administration processes or similar financial services operating models.

What's in it for yo?



Whatever stage of life yo're in, or benefits are designed to provide the spport, flexibility, and peace of mind yo need to thrive both at work and beyond.



In addition to or discretionary annal bons scheme, which reflects both individal and company performance, yo'll benefit from a
market-leading benefits package tailored to spport yor wellbeing, financial secrity, and family life.



Or benefits inclde:

8 days' annal leave pls bank holidays, with the option to prchase p to 5 additional days.

Private Medical Insrance - company-fnded cover for yo and yor immediate family

Generos Pension Scheme - a non-contribtory employer contribtion of 1%, increasing with length of service p to 15%, pls the opportnity to increase this throgh salary sacrifice

Enhanced Parental Leave - p to 6 weeks' fll pay to spport growing families.

Protection Benefits - company-fnded critical illness cover, income protection, and life assrance

EV salary sacrifice scheme throgh Tsker

Reasonable Adjstments We're an eqalopportnities employer and want to ensre or recritment process is accessibleand inclsive for all, if yo reqire reasonable adjstment(s) at any stageplease let s know by emailing s at careers@sjp.co.k

Research tells sthat applicants (especially those from nderrepresented grops) can be pt offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If yo think yo wold be a good match for this role andcan demonstrate some transferable experience please apply, regardless ofwhether yo tick every box.




What's next?



If yo're excitedabot this role and believe yo have the skills and experience we're lookingfor, we'd love to hear from yo! Please sbmit an application by clicking'apply' below and or team will be in toch.

As a bsinessreglated by the FCA we wold advise yo to familiarise yorself with thecondct reglations and in particlar consmer dty obligations prior to aninterview with SJP.