At a time of profound change for the housing sector, this is an opportunity to lead an organisation with a distinct public purpose and growing national influence. For more than 35 years, The Property Ombudsman (TPO) has provided independent redress to consumers and property professionals, while using its insight and evidence to shape standards, influence policy and improve outcomes across the sector. As the impact of the Renters' Rights Act 2025 and wider reforms continue to be felt, demand for advice, guidance and dispute resolution is expected to grow, placing TPO at the heart of an evolving consumer landscape.



A lean, high-impact organisation, TPO combines significant reach with an increasingly important voice. Building on recent transformation, the next Chief Executive will lead the organisation's next phase of development, ensuring it remains financially sustainable, operationally excellent and equipped to meet rising demand. You will also play a key role in strengthening TPO's influence, working in partnership with the Property Ombudsman to proactively build relationships across government, regulators, professional bodies, industry and consumer stakeholders, championing the organisation's distinct role within a changing redress landscape.



We are looking for an inspiring and values-led leader with the credibility, judgement and commercial acumen to succeed in a complex stakeholder environment. Whether you are an established Chief Executive or an exceptional senior leader ready to step into your first CEO role, you will bring a track record of leading multi-faceted business change, growth and organisational performance. Comfortable balancing external influence with internal leadership, you will combine strategic vision with operational discipline, ensuring the organisation continues to innovate and improve in support of desired consumer outcomes.



Motivated by public purpose, you will understand the importance of independence, fairness and trust, and bring the personal warmth, integrity and collaborative approach needed to work effectively with a respected Ombudsman, an experienced Board and a highly committed team. This is a rare opportunity to shape the future of an organisation whose impact extends far beyond its size, helping to build confidence, accountability and better outcomes for consumers and the property sector alike.




For an informal discussion about the role please contact: Khadeeja Khalid, khadeeja.khalid@gatenbysanderson.com or Stephanie Wilson, stephanie.wilson@gatenbysanderson.com.




Closing Date: Tuesday 17 November 2026 @ 5pm



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Recruitment Timetable



Closing Date for Applications

Tuesday 17 November 2026 @ 5pm



Preliminary Interviews with GatenbySanderson (Virtual)

Wednesday 25 November 2026 to Wednesday 2 December 2026



Due Diligence & Informal Conversations (IC)

w/c Monday 7 December 2026



Final Panel Interview (In Person)

Tuesday 15 December 2026




How to Apply

• Please submit your CV along with a Supporting Statement addressing the person specification criteria, evidencing how you meet the criteria.


• Detail any employment or education gaps.


• Be ready to provide the names, positions, organisations and contact details for two referees; one should be your current or most recent employer. Referees will be contacted for those proceeding to final stages. We will always gain your permission before we contact referees.


• Let us know any difficulty you may have with the indicative timetable.


• Check that your contact details are correct before you submit.

Once you have submitted your application, you will receive an automated email confirmation. If you do not receive, please email contactus@gatenbysanderson.com