Description & Requirements

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work. We are currently the top ranked consulting firm on Glassdoor's Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU'LL WORK WITH

You'll join our Global External Talent Function (ETF), a team dedicated to connecting Bain case teams with external expertise that helps deliver exceptional client outcomes. ETF partners closely with Bain Partners, Staffing teams, practice areas, external advisors, and talent providers to identify and deploy specialized talent across industries and capabilities globally.

WHERE YOU'LL FIT WITHIN THE TEAM

As a Senior Specialist, Customer Success, ETF, you'll play a key role in delivering end-to-end external talent solutions for Bain teams. You'll act as a trusted advisor to stakeholders, helping identify the best talent solutions, coordinating sourcing and onboarding activities, and ensuring a seamless experience for both clients and external talent.

This role combines relationship management, recruiting, project coordination, and operational excellence in a highly collaborative and fast-paced environment.

WHAT YOU'LL DO

Manage External Talent Requests

• Partner with case teams and Staffing teams to identify the most appropriate external talent solutions
• Manage the full lifecycle of external talent requests, from sourcing through onboarding and deployment
• Conduct talent searches using Bain's advisor network, third-party providers, and direct sourcing channels
• Assess candidates, coordinate interviews, and support selection decisions
• Complete contracting and compliance processes for advisors and contractors
• Support onboarding activities and monitor deployment success throughout engagements

Build & Maintain Talent Networks

• Develop strong relationships with advisors, contractors, and talent providers
• Maintain a deep understanding of Bain's external advisor bench and talent ecosystem
• Identify gaps and opportunities to strengthen available talent pools
• Gather feedback and manage ongoing relationships with deployed talent

Drive Go-to-Market Activities

• Create marketing materials, success stories, and communications to promote ETF services
• Participate in discussions with Partners, Staffing teams, and practice leaders to identify support opportunities
• Contribute to the development of new offerings and external talent solutions

Improve Operations & Processes

• Maintain accurate records and reporting within ETF systems and databases
• Identify opportunities to improve tools, workflows, and operational processes
• Lead or contribute to initiatives that enhance ETF effectiveness and customer experience

ABOUT YOU

Required Qualifications

• Bachelor's degree in Business, Communications, Technology, or a related field, or equivalent experience
• 3-5 years of experience in recruiting, talent management, customer success, vendor management, consulting support, product management, marketing communications, or related fields
• Strong project management and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and stakeholders in a fast-paced environment
• Strong relationship-building and customer service orientation
• Experience presenting ideas, updates, and recommendations to stakeholders
• High attention to detail and commitment to quality
• Advanced English proficiency (written and spoken)

Preferred Qualifications

• Experience within consulting, professional services, staffing, recruiting, or vendor management environments
• Experience managing external talent, contractors, advisors, or freelance networks
• Exposure to marketing, business development, or go-to-market initiatives

WORKING MODEL

This role follows a hybrid model, requiring in-office presence at least 2 days per week, Boston Office.

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain's best in class benefits package.

Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:

• In Boston, MA, the good-faith, reasonable annualized full-time salary range for this role is between 97K and 116K; placement within this range will vary based on several factors including, but not limited to experience, education, certifications, training, and skill level.
• Annual discretionary performance bonus
• This role may also be eligible for other elements of discretionary compensation
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection, and stability in the areas most important to them and their families.

• Bain pays 100% individual employee premiums for medical, dental, and vision programs
• Generous paid time off, including parental leave, sick leave, and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance
• Annual fitness reimbursements