Job Description

?? Ready to Lead Teams and Drive Operational Excellence?
?? Be the Leader Who Develops Talent and Delivers Results!
Join Us as Team Manager II - General Liability experience is required

What's in it for you?
?? Lead with Impact: Supervise adjusters and staff while ensuring balanced workloads and strong team performance.
?? Drive Quality & Compliance: Review files, audits, reserves, and reports to ensure accuracy and adherence to service standards.
?? Develop Talent: Recruit, train, and mentor team members while supporting ongoing growth and career development.
?? Own Performance: Monitor production, billing, and financial metrics to optimize results and support business goals.

At Crawford, every claim represents a person and a community we help restore. As a Team Manager I, your leadership, industry knowledge, and commitment to excellence will help drive quality outcomes while building a high-performing team.

This is your chance to be part of the One Crawford family -where your leadership makes a real impact.

Ready to lead, coach, and make a difference? Apply today and help us restore lives!

Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.

Responsibilities

• Provides direction and supervision to adjusters and other staff.
• Assigns work ensuring balanced workload for employees in unit.
• Reviews all assignments seven days after creation or in accordance with service standards; continues to review CMS2 Diary at appropriate intervals.
• If applicable, reviews reserves at least every 30 days and revises as necessary.
• Reviews and corrects outgoing reports.
• Monitors production, reviews CMS2 billing dockets and monitors gains and losses on contract accounts.
• Recruits, hires and evaluates performance of personnel as authorized by Operations Manager or Service Center Manager.
• Trains and develops new employees.
• Completes file re-inspections and audits as requested
• Recommends candidates for cross-training and advanced training.
• Makes marketing and sales calls as necessary.
• Promotes a good public image of the Company.
• Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.
• Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.
• Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Qualifications

• High school diploma and at least two years college or an equivalent combination of education and experience.
• Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager. Previous supervisory experience desirable.
• Excellent verbal and written communication skills.
• Analytical ability.
• Good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• In-depth knowledge of insurance coverages, practices and negotiating skills.
• Familiarity with legal, medical and technical disciplines.
• Computer skills
• Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level. Must possess a valid driver's license. Must complete continuing education requirements as outlined by Crawford Educational Services. Additional courses may be required by jurisdiction for maintenance of license.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

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