Content Moderator - Japanese Speaker

Cognizant Kuala Lumpur, Malaysia

Posted 20 hours ago Permanent Competitive

Job Title: Content Moderator - Japanese Speaker

Location: Malaysia, KL

Work Mode: Office

Shift: 24/7

Soft skills:

Ability to work independently
Experience with social networking (or similar programs) Internet Savvy
Interested in social media and current events (trending topics, viral news etc.)
Quick learner and adaptable to learn new processes, concepts, and skills
Be organized and able to manage time and tasks efficiently
Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
Have a neutral mindset towards different content that needs classification, regardless of the content itself
Result-oriented, self-motivated, independent and inquisitive
Able to thrive in a fast-paced and team-oriented environment
Excellent analytical and research skills

Technical skills

Excellent written, reading & spoken communications skills in Required Language (Japanese) and understanding of local culture
Possessed JLPT Cert of N1/N2 is required
Good communications skills (English)
Online community experience and exposure
Experience with confidential information collection and management (preferable)

Other requirements

Detailed role and responsibilities

Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines
Gaining full understanding and in-depth knowledge of client policies and guidelines
Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
Identifying improvement opportunities and solutions to problems
Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
Review the reported content within agreed turnaround times and standards of quality
Recognize trends and patterns, and escalate issues outside of the established policies
Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
Ensure on meeting daily KPIs
Ensures that the process is followed correctly in Service Operations
Ability to learn to work with customer internal tools
Maintain a high degree of confidentiality while meeting strict deadlines