What You Will Do

Develop comprehensive working knowledge of internal systems.
Troubleshoot, identify root causes and proactively suggest solutions and enhancements
Provide timely response and resolution to alerts, queries and issues raised by trading teams
Facilitate onboarding of new accounts and complete setup in relevant trading-related systems
Liaise with other teams and continuously develop innovative ways to improve processes and procedures
Assist with system automation projects
Document detailed procedures, review and enhance existing technical documentation

Who You Are

At least 2 years of trading infrastructure and application support experience
Have a good understanding of financial products
Strong technical skills and interest in technologies such as Python & Linux
Fluency in English & Mandarin Chinese to communicate effectively with colleagues across different locations
Detail-oriented with good problem-solving skills, and doesn't settle for mediocrity
Ability to work under tight timelines and pressure in a very fast-paced environment, and be able to adjust the priority of assignments on short notice
Ideally with an advanced degree in STEM

Graduate Customer Service job (1)

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